ClinicivaSupport Center
Get help with your Cliniciva system.
Talk to us
The fastest way to get help is a message on WhatsApp — we reply there.
+20 120 251 4550 We're available most of the day, except typical sleeping hours (Cairo time, UTC+2).Frequently asked questions
I forgot my password. How do I reset it?
Message us on WhatsApp with your username and we'll help you reset it.
How do I schedule an appointment?
Open the Appointments section in your clinic and add a new appointment from the calendar. Need a hand? Message us on WhatsApp and we'll guide you.
Can I use Cliniciva on my phone?
Yes — Cliniciva works in the browser on phones, tablets and computers, with no app to install. If you hit any issue, message us on WhatsApp.
How do I generate reports?
Log into your clinic, go to the Reports section, and use the Export button at the top-right to download the data as CSV or XLSX (Excel).
How do I add a new staff member?
Go to the User Management section. At the top of the page you'll find the add-user form, where you can add or remove users and set each one's role.
Is my patient data secure?
Yes. Each clinic's data is stored in its own separate database, staff sign in with their own accounts, each role sees only what it needs, and connections use HTTPS. For specific questions, message us on WhatsApp.